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Legal · Draft

Refund Policy

Version 2026-10-draft · Last updated Oct 6, 2026

Draft - not yet reviewed by counsel. Nothing on this page is in force yet. Items marked TO CONFIRM are still open. The final version will be published here before ZilAPI takes live payments.

This policy is part of the ZilAPI Terms of Service from Inverse.AI LLC.

  • You can get back unused credit from a purchase if you ask within 14 days of that purchase.
  • When you use credit, it comes from your oldest purchase first. So if you have bought credit more than once, your newest purchase is the last to be spent.
  • Credit that is held for a job that is queued or running is not refundable until the job ends. If the job fails or is cancelled, that credit is released and counts as unused again, unless its purchase has expired in the meantime.
  • [TO CONFIRM: TC-23 how long a refund takes to arrive on your card.]
  • Credit you have already spent on jobs is not refundable under this policy. Nothing here limits rights you have by law that cannot be excluded.
  • After 14 days, the credit stays in your account to use until it expires.
  • Refunds go to the original payment method (the card you paid with).
  • We refund in whole cents. Any part of a cent left over stays in your account as credit.
  • [TO CONFIRM: TC-5 whether the tax you paid at checkout is refunded with the credit.]

Email support@zilapi.com from your account's email address, with the date of the purchase. At launch, refunds are requested by email only; our team processes each one.

  • There is no free trial and no free credit, so there is nothing to refund for test keys (they are free).
  • Credit expires 1 year after the purchase it came from. Expired credit is not refunded.
  • Whenever a dispute or chargeback is opened on a payment, we freeze your account (see the Terms of Service, section 6). If you have a billing problem, please email us first.